Why We Collect Information

We use personal information to answer enquiries, prepare quotations, process orders, arrange delivery, provide technical support, maintain business records and improve the website. We request information that is reasonably needed for these purposes.

Information We Receive

Depending on how you use the site, this may include your name, company, email address, phone number, billing and delivery address, purchase-order details, product requirements, correspondence and technical information sent by your browser.

Payment or delivery providers may send us information needed to complete an order or resolve a service issue.

How We Use and Share Information

• to confirm specifications, prices, availability and delivery.
• to process payments and prevent fraud where applicable.
• to provide shipping, tracking and customer support.
• to maintain security, backups and website performance.
• to send product or service updates when you request them, with an unsubscribe option.

We share information with service providers that help us operate the store, such as payment processors, hosting and website services, email tools and delivery companies. We do not sell your personal information.

Storage and Retention

Information is stored in systems used by Flownectra and its service providers. We keep order and accounting records for as long as required for business, tax, warranty and legal purposes. We remove or anonymize enquiry and marketing records when they are no longer needed.

Cookies

Flownectra uses essential cookies for cart, checkout, login and security functions. We may also use preference cookies, such as selected currency, and limited analytics cookies to understand aggregate site usage. You can block or delete cookies in your browser. Some store functions may then stop working correctly.

Your Choices and Rights

You may ask us to access, correct or delete personal information that we hold about you, or to stop sending marketing messages. We may need to verify your identity. We may retain information that we must keep for legal or transaction records.

External websites linked from Flownectra have their own privacy policies. Review those policies before submitting information to them.